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Privacy policy

Last updated: 13.01.2025

We value transparency in handling personal data. This Privacy Policy provides information on what personal data we collect, for what purpose, and to whom we may share it. To ensure high transparency, this Privacy Policy is regularly reviewed and updated.

1. Services we use

  • Matomo Analytics
  • WordPress

2. Contact information

For any questions or concerns regarding the protection of your data, you can contact us anytime via email at karin.schatt@visusta.ch. The entity responsible for data processing on this website is:

visusta GmbH
Urswilstrasse 44
6280 Hochdorf
Schweiz

Data protection officer:
Karin Schatt
karin.schatt@visusta.ch
079 782 82 02

3. General principles

3.1 What data do we collect from you and from whom do we receive It?

Primarily, we process personal data that you provide to us or that we collect while operating our website. In some cases, we may receive personal data about you from third parties. These may include the following categories:

  • Personal details (name, address, birth date, etc.)
  • Contact details (mobile number, email address, etc.)
  • Financial information (e.g., account details)
  • Online identifiers (e.g., cookie ID, IP addresses)
  • Location and traffic data
  • Audio and visual recordings
  • Special categories of data (e.g., biometric data or health information)

3.2 Under what conditions do we process your data?

We treat your data confidentially and in accordance with the purposes outlined in this Privacy Policy. We ensure transparent and proportionate processing.

In cases where we cannot adhere to these principles, the processing may still be lawful if there is a justification, such as:

  • Your consent
  • The performance of a contract or pre-contractual measures
  • Our legitimate interests, provided your interests do not outweigh them

3.3 How can you withdraw your consent?

If you have given us consent to process your personal data for specific purposes, we will process your data within the scope of this consent unless we have another justification.

You can withdraw your consent at any time by sending an email to the address mentioned in the imprint. Data processing that has already occurred is not affected by the withdrawal.

3.4 In what cases can we share your data with third parties?

a. General principle

We may need to use third-party services or affiliated companies to process your data (so-called data processors). Categories of recipients include:

  • Accounting, fiduciary, and audit firms
  • Consulting firms (legal, tax, etc.)
  • IT service providers (web hosting, support, cloud services, web design, etc.)
  • Payment service providers
  • Providers of tracking, conversion, and advertising services

We ensure that these third parties and our affiliates comply with data protection requirements and treat your personal data confidentially.

In some cases, we may be required to disclose your personal data to authorities.

b. Visiting our social media channels

We may have embedded links to our social media channels on our website. This is usually recognizable by the corresponding symbols. By clicking on these symbols, you will be redirected to our social media channels.

Social media providers will know that you accessed their platform from our website. These providers may use the collected data for their own purposes. We do not have knowledge of the content of the transmitted data or how it is used by these providers.

c. Data transfer abroad

In the context of order processing, your personal data may be transferred to companies abroad. These companies are subject to the same data protection obligations as we are. Transfers can occur worldwide.

If the level of data protection does not correspond to that of Switzerland, we perform a risk assessment in advance and ensure contractually that the same protection as in Switzerland is guaranteed (e.g., through the new EU Standard Contractual Clauses or other legally prescribed measures). If our risk assessment is negative, we take additional technical measures to protect your data. You can access the EU Commission’s Standard Contractual Clauses via this link: EU Standard Contractual Clauses.

3.5 How long do we retain your data?

We store personal data only as long as necessary to fulfill the purposes for which the data was collected.

Data collected during your visit to our website is retained for twelve months. An exception applies to analysis and tracking data, which may be retained longer.

We retain contract data longer as we are required to do so by law. Specifically, we must retain business communications, contracts, and booking records for up to 10 years. Once we no longer need such data to provide services, it is blocked and only used for accounting and tax purposes.

3.6 How do we protect your data?

We will store your data securely and take all reasonable measures to protect it from loss, unauthorized access, misuse, or alterations.

Our contractors and employees who have access to your data are required to comply with data protection laws. In some cases, it may be necessary to forward your inquiries to affiliated companies. Even in these cases, your data will be treated confidentially.

Within our website, we use SSL (Secure Socket Layer) encryption in conjunction with the highest encryption level supported by your browser.

3.7 What rights do you have?

a. Right to information

You can request information about the data we have stored about you at any time. Please send your request for information along with proof of identity to info@visusta.ch.

You also have the right to receive your data in a commonly used format if we process your data automatically and if:

  • You have given your consent for the processing of this data, or
  • You have disclosed data in connection with the conclusion or execution of a contract.

We may restrict or deny access to information if it conflicts with our legal obligations, legitimate own or public interests, or the interests of a third party.

The processing of your request is subject to a legal processing period of 30 days. However, we may extend this period due to high request volumes, legal or technical reasons, or if we require further details from you. You will be informed of the extension in a timely manner, at least in text form.

b. Deletion and correction

You can request the deletion or correction of your data at any time. We may deny the request if legal requirements oblige us to retain the data longer or unchanged, or if a permission reason opposes your request.

Please note that exercising your rights may conflict with contractual agreements and have corresponding effects on the execution of the contract (e.g., premature contract termination or cost consequences).

c. Legal recourse

If you are affected by the processing of personal data, you have the right to enforce your rights in court or file a complaint with the competent supervisory authority. The competent supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: Federal Data Protection and Information Commissioner.

3.8 Changes to the privacy policy

We may change this Privacy Policy at any time. Changes will be published on https://visusta.ch/en/, and you will not be notified separately.

4. Individual data processing operations

4.1 Providing the website and creating log files

What information do we receive and how do we use it?

By visiting https://visusta.ch/, certain data is automatically stored on our servers or servers of services and products we obtain and/or have installed. These include:

  • The name of your internet service provider
  • Your IP address (if applicable)
  • The version of your browser software
  • The operating system of the computer accessing the URL
  • The date and time of access
  • The website from which you visit our URL
  • The keywords used to find our URL
Why are we allowed to process this data?

This data cannot be attributed to specific individuals, and it is not merged with other data sources. The storage of log files is necessary to ensure the functionality of the website and to secure our information technology systems. This constitutes our legitimate interest.

How can you prevent data collection?

The data is stored only as long as necessary to achieve the purpose of its collection. Accordingly, the data is deleted after each session ends. The storage of log files is essential for the operation of the website, so you have no option to object.

4.2 Matomo Analytics

We use the “Matomo Analytics” service on our website, provided by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand. Matomo is an open-source software that enables detailed web analytics and places great importance on user privacy.

With the help of Matomo Analytics, we can analyze the behavior of our visitors to continuously improve the user experience and content of our website. This includes information about which website a visitor comes from, which areas of our site they visit, and how often and for how long they view these areas.

Matomo Analytics uses cookies to analyze user behavior. These cookies collect information in an anonymized form, including the number of website visitors, where the visitors come from, and which pages they visited. Since privacy is a priority with Matomo, IP addresses are anonymized before storage.

One of the main reasons for using Matomo Analytics is data privacy. Unlike other analytics tools, the data is not shared with third parties.

4.3 WordPress

Our website is based on the WordPress platform, a content management system developed by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA. WordPress allows us to create, manage, and publish content.

When using our website, which is based on WordPress, various data may be collected and stored, including your IP address, date and time of access, and information about the browser you are using. This data is primarily used for administrative purposes and to ensure the smooth operation of the website.

Some WordPress features, such as comments or contact forms, may collect additional personal data when you use them.

 

BrainBox generators

BrainBox Generators is a service provided by BrainBox Solutions GmbH to identify all privacy-relevant services on a website and assist in creating the privacy policy, among other things. No personal data is collected or processed in this process.

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